Hapad Privacy Policy
Last updated: 10/5/26
Hapad knows that your privacy is important. Our privacy policy outlines the information we collect and how we use it.
Personal Information Collection
This privacy policy explains how Hapad, Inc. (“Hapad,” “we,” “us”) collects, uses, shares, and protects personal information when you visit hapad.com, create an account, place an order, or otherwise contact us. It applies to customers and visitors in the United States and Canada.
Topics:
- What data do we collect?
- How do we collect your data?
- How will we use your data?
- How do we share your data?
- How do we store and protect your data?
- Marketing
- What are your privacy rights?
- What are cookies?
- What types of cookies do we use?
- How to manage cookies
- Do Not Track signals
- Children’s privacy
- Privacy policies of other websites
- Changes to our privacy policy
- How to contact us
- How to contact the appropriate authorities
What data do we collect?
Hapad collects the following data:
- Contact information – Name, email address, phone number, and company or practice name when you provide it.
- Account information – Login credentials, saved addresses, and order history if you create an account.
- Order information – Billing and shipping addresses, products purchased, order totals, and shipping method.
- Payment information – Card details you enter at checkout are processed by our payment processor, Stripe. PayPal is also an option at checkout, so please refer to PayPal’s privacy rules. Hapad does not store full credit card numbers on our website.
- Communications – Information you include when you email us, call us, or complete a contact form.
- Website usage information – Pages you visit, time spent on each page, links you click, browser and device type, IP address, approximate location, and the website that referred you.
Although our products address foot conditions, we do not ask for medical information. Please do not send us medical records or other health details.
How do we collect your data?
You directly provide Hapad with most of the data we collect. We collect and process data when you:
- Create an account
- Place an order, either with an account or through guest checkout
- Sign up for our email list
- Complete a contact form
- Email or call us, including through click-to-call
- Place an international order by email
We also collect data automatically when you browse our website, through cookies and similar technologies (see “What types of cookies do we use?” below).
Hapad may also receive your data indirectly from the following sources:
- Google Analytics (website usage reports)
- Our payment processor (payment confirmation)
- Shipping carriers, such as USPS and FedEx (delivery and tracking updates)
How will we use your data?
Hapad collects your data so that we can:
- Process, ship, and support your orders, including returns.
- Create and manage your account.
- Respond to your inquiries and provide customer service.
- Send order confirmations, shipping updates, and other messages about your purchases.
- Email you periodically with helpful industry and company news, if you have signed up to receive it.
- Understand how our website is used so we can improve it.
- Prevent fraud and protect the security of our website and customers.
- Comply with our legal, tax, and accounting obligations.
How do we share your data?
Hapad does not sell your personal information for money. We share personal information only as needed with:
- Service providers who help us run our business, including our website host (Kinsta), our payment processor, our email marketing provider, and Google Analytics.
- Shipping carriers, such as USPS and FedEx, to deliver your orders.
- Advertising partners, as described in “What types of cookies do we use?” below.
- Legal authorities when required by law or to protect our rights, customers, or others.
- A buyer or successor if Hapad is involved in a merger, sale, or transfer of the business.
How do we store and protect your data?
Our website is hosted by Kinsta, which maintains extensive security measures. Review Kinsta’s privacy policy here.
We use reasonable administrative, technical, and physical safeguards to protect your information, including encryption when data is sent through our website. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Hapad is based in the United States, and your information is stored and processed in the United States. If you are located in Canada, your information may be subject to U.S. law, including lawful access requests by U.S. authorities.
We keep account and order information for as long as your account is active and as long as needed to meet legal, tax, and accounting requirements. We keep marketing information until you unsubscribe. When we no longer need personal information, we delete it or make it anonymous.
Marketing
Hapad would like to send you information about products and services of ours that we think you might like. We send marketing emails only to people who have agreed to receive them.
You have the right at any time to stop Hapad from contacting you for marketing purposes. Every marketing email includes an unsubscribe link, or you can contact us using the information below. Even if you unsubscribe, we will still send messages about your orders and account.
If you no longer wish to be contacted for marketing purposes, please contact us.
Email us at: info@hapad.com
Call us toll-free at: 800.544.2723
Call us at: 412.835.1234
What are your privacy rights?
Depending on where you live, you may have some or all of the following rights. Hapad will honor these requests from customers in the United States and Canada:
- The right to access – You can ask what personal information we hold about you and request a copy.
- The right to correction – You can ask us to correct information that is inaccurate or incomplete. You can also update much of your information by logging in to your account.
- The right to deletion – You can ask us to delete your personal information, except where we must keep it for legal, tax, or accounting purposes.
- The right to withdraw consent – You can withdraw your consent to our use of your information, including for marketing, at any time.
- The right to opt out – Where provided by law, you can opt out of targeted advertising and the sale or sharing of your personal information.
- The right to complain – You can file a complaint with a privacy or consumer protection authority (see “How to contact the appropriate authorities” below).
We will not treat you differently for exercising your privacy rights. To protect your information, we may need to verify your identity before completing a request. Requests are free of charge. We will respond within 30 days and will let you know if we need more time where the law allows it.
If you would like to exercise any of these rights, please contact us in any of the following ways:
Email us at: info@hapad.com
Call us toll-free at: 800.544.2723
Call us at: 412.835.1234
What Are Cookies?
Cookies are small text files placed on your computer or mobile device to collect standard internet log information and visitor behavior information. When you visit our website, we may collect information from you automatically through cookies or similar technology.
Our website does not currently offer an on-site cookie preference tool. Cookies are set when you visit our website, and you can control them through your browser as described in “How to manage cookies” below.
For further information, visit https://www.allaboutcookies.org/.
What types of cookies do we use?
Our website uses cookies for:
- Essential functions – These cookies keep you logged in, remember the items in your cart, and make checkout work. The website cannot function properly without them.
- Analytics – Hapad uses Google Analytics, through Google Tag Manager, to understand how visitors use our website, such as which pages are visited and for how long. Learn how Google uses this data.
- Advertising – Hapad uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed, and information about your browser, device, and IP address. We may share this information with advertising partners, such as Google Ads or Meta, so that when you visit other websites, you may be shown advertising based on your browsing on our website.
How to manage cookies
You can set your browser to refuse or delete cookies. The website listed above explains how to do this in most browsers. If you block essential cookies, some features of our website, such as your cart and checkout, may not work.
You can also opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
To opt out of interest-based advertising from many advertising companies, visit YourAdChoices.com (U.S.) or YourAdChoices.ca (Canada).
Do Not Track Signals
Some browsers offer a “Do Not Track” setting. Because there is no common standard for how websites should respond to these signals, our website does not currently respond to them. Third parties, such as Google, may collect information about your online activities over time and across different websites when you use our website.
Children’s Privacy
Our website is not directed to children, and we do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, please contact us and we will delete it.
Privacy policies of other websites
The Hapad website contains links to other websites, including our social media pages on Facebook, Instagram, and LinkedIn. Our privacy policy applies only to our website, so if you click on a link to another website, you should read its privacy policy.
Changes to our privacy policy
Hapad keeps its privacy policy under regular review and places any updates on this web page with a new “Last updated” date. If we make significant changes, we will post a notice on our website or notify you by email.
How to contact us
If you have any questions about Hapad’s privacy policy, the data we hold on you, or you would like to exercise one of your privacy rights, please do not hesitate to contact us.
Email us at: info@hapad.com
Call us toll-free at: 800.544.2723
Call us at: 412.835.1234
How to contact the appropriate authorities
If you feel that Hapad has not addressed your concern satisfactorily, you may contact the following authorities.
United States
- Federal Trade Commission – ReportFraud.ftc.gov
- Your state attorney general – You may contact the attorney general’s office in your state of residence.
- Pennsylvania Office of Attorney General, Bureau of Consumer Protection – attorneygeneral.gov, 1-800-441-2555
Canada
- Office of the Privacy Commissioner of Canada – priv.gc.ca, 1-800-282-1376
- Quebec residents: Commission d’accès à l’information du Québec – cai.gouv.qc.ca